How does it work? An Introduction

How does it work? An Introduction

The Customer Journey - An Introduction

A professional pension review is a fantastic opportunity to learn more about your retirement fund, so take us up on our offer of a free detailed report.

You can:

  • Review the Performance of your pension funds
  • Check Annual Charges
  • Evaluate Your Current Investment Risks
  • Make Informed Choices
  • Consider Consolidating Your Old Pensions
  • Estimate Your Retirement Income
  • Review Drawdown Options
  • And Protect Your Legacy

There are 6 steps to the client journey.

STEP 1 – Get informed. Book in your free pension review to understand your pensions in detail.

STEP 2 – Create an online profile with us and upload the information we need to help you.

STEP 3 – Discuss the findings of the report with a qualified adviser. We will also email you a copy to keep. We may also ask for feedback via Trustpilot, on our free review service.

STEP 4 – Decide to accept formal advice from Sutherland Financial Planning, if desired. This is not obligatory and steps 1-3 are completely free.

STEP 5 – Advice implementation

STEP 6 – Receive ongoing financial advice, from Sutherland Financial Planning.

The Customer Journey - An Introduction

More Information

How does it work? An Introduction

How does it work? An Introduction

A professional pension review is a fantastic opportunity to learn more about your retirement fund, so take us up on our offer of a free detailed report.

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Step 1 - Arrange an initial consultation

Step 1 - Arrange an initial consultation

Once you’ve decided to learn more about your existing pension arrangements you just need to schedule a call with us. If you haven’t already, follow the instructions on the website to register.

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Step 2 - Create your online profile

Step 2 - Create your online profile

Our secure portal enables us to securely communicate and share information with each other throughout the entire financial planning process, with total privacy.

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Step 3 - The free pension report discussion

Step 3 - The free pension report discussion

Once we’ve received your information back from the existing providers we will prepare the report and then contact you to book in a video call. This is a longer meeting, typically an hour.

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Step 4 - Our Recommendations

Step 4 - Our Recommendations

Once our recommendation report is ready, we will email it to you in advance of the presentation meeting. We will also provide you with a detailed “Financial Overview” report.

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Step 5&6 - Advice implementation

Step 5&6 - Advice implementation

If you are happy to proceed, and you are clear on our fee structure, our advice will be implemented. Sutherland Financial Planning will then become your appointed Financial Adviser for the funds.

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